Frequently asked questions

Tell us what you need, how many items you need and when you need them. We will recommend suitable products and branding methods and send you a clear quote.

Before production, you will receive a digital proof for approval. Production starts only once the products, quantities, sizes, proof, delivery details and billing details have been approved.

The best starting point is the intended use, approximate quantity, preferred schedule and any colour or style preferences. Include your logo or finished design if you have one.

You do not need to have every detail worked out. An idea is enough: we can help you build a suitable collection around it.

We serve businesses, associations, foundations and other organisations. We work with small teams creating their first clothing collections as well as larger organisations with ongoing branded merchandise needs.

The usual minimum for branded clothing is 20 items with the same design and branding method. You can split the order across different sizes, colours and, often, garment styles.

Some products have different minimums. Fully customised socks, sports shirts and other special products may require larger quantities.

Please note: this applies to textiles.

The same design generally means the same logo or artwork, branding method, size and placement.

Changes to the logo size, colour, placement or branding method may require a separate production batch. For example, the same logo on a garment and a cap may require different embroidery files.

Before you order, we always confirm which products can count towards the same minimum quantity.

Yes. You can often combine different sizes, colours and garment styles within one order.

We check that the selected branding method and logo size work on all the products and confirm which items can be included in the same production batch.

The price depends on the product, quantity, branding method, logo size, number of branding positions and any setup costs. Larger quantities usually mean a lower unit price.

You will receive a clear quote before ordering. Prices for business customers are shown excluding VAT unless stated otherwise.

The quote lists the products, quantities, colours, branding methods and positions, unit prices, setup costs, delivery charges and VAT.

Additional branding positions, logo size, number of print colours, artwork vectorisation, personalisation and express delivery can affect the price. We itemise these in the quote so there are no surprises on the invoice.

An order may include setup costs, such as preparing printing screens, an embroidery file or artwork for production.

These are usually one-off costs for the production setup. Any setup costs are itemised in the quote.

If the product, branding method, logo, size and placement stay the same, previous production files can usually be reused. In that case, not all of the original setup costs necessarily apply again.

Changing the product or branding method may require a new printing tool or embroidery file. A cap and a garment, for example, may need separate embroidery files.

We always confirm any costs when you reorder.

Production involves fixed setup work even for a small batch. When those costs are spread across fewer items, the unit price can be higher.

Smaller top-up orders may be possible, but a larger batch is usually more economical per item.

Our range includes thousands of products, such as T-shirts, hoodies, sweatshirts, shirts, polo shirts, jackets, vests, caps, beanies, bags, bottles, socks and products for events and promotions.

The website shows a selected part of the range. If you cannot find what you need, ask us: we can help you find suitable options.

Yes. We start with the intended use: clothing for staff, trade fairs, gifts and merchandise can call for different products.

We help you compare materials, fit, price and branding options to find a suitable combination.

Yes. Options include customised socks, sports shirts, headwear, bags and other branded products.

Fully customised products usually have higher minimum order quantities and longer lead times than products selected from stock. We confirm the options, quantities and schedule for each project.

We offer screen printing, heat transfers, embroidery and direct-to-garment printing (DTG). Custom projects can also use methods such as sublimation and woven labels.

The right method depends on the product, design, intended use and order quantity. We help you choose a suitable option.

Screen printing works well for bold, simple designs and larger quantities. It is durable and cost-effective for suitable production runs.

Heat transfers suit detailed, multicolour designs and offer flexibility for smaller quantities.

Embroidery gives products such as hoodies, jackets, polo shirts and caps a premium finish.

We will help you choose the method that works best for your product and design.

Common positions include the chest, back, sleeve, hem and back of the neck.

Seams, zips, pockets, manufacturer logos and the material can limit placement. We check what is possible and show the intended position in the proof before production.

We can match printing ink or embroidery thread as closely as possible to your specified brand colour. Garment colours depend on the manufacturer’s range, and a particular shade may not be available in every style.

Colours on a screen may differ from physical materials. If an exact match is important, we recommend checking a physical sample.

A vector file, such as AI, EPS, SVG or a vector PDF, is the best option. It can be scaled without losing quality.

If you only have a PNG or JPG, send it to us and we will check whether it is suitable or needs to be converted to vector artwork.

Yes. We help with products, colours, branding methods, logo placement and the design of an entire clothing collection.

We can also create new garment graphics and more distinctive prints based on your brand. Designing a completely new company logo is assessed as a separate task when needed.

Yes. You will receive a digital mock-up or proof for approval before production starts. It shows the product, colours, branding size and placement.

Any changes should be made before you approve the proof.

A digital proof shows the design, proportions and placement, but it is not a physical product sample.

Colours and fine embroidery details may differ from what you see on screen. A physical test can be useful when these details are critical. A garment sample helps you assess fit and material.

A blank garment sample lets you assess quality, colour and fit.

A physical test print or embroidery sample can be arranged on a case-by-case basis. It may involve additional costs and lead time, so please discuss it with us early in the project.

Yes. Products can be personalised with names, numbers or job titles, for example.

We need the final list of names or numbers, sizes and placements before production. Personalisation may affect the price, branding method and schedule.

We check availability before confirming your order.

If the chosen product or colour is unavailable, we will suggest a suitable alternative. We do not replace an agreed product without your approval.

Products come in different fits, including unisex, women’s and men’s styles, as well as regular, medium, boxy and oversized cuts.

An oversized size S can be considerably roomier than a regular size S. We help you interpret size charts and recommend trying samples before confirming the final sizes.

Samples and showroom visits help you find the right sizes. For staff clothing, we recommend collecting everyone’s sizes before production.

The customer confirms the final products, sizes and quantities before the order goes into production.

Yes. We offer businesses and organisations free samples to assess product quality, material and fit.

We confirm each sample request individually before dispatch. Requesting a sample does not commit you to placing an order.

Samples are intended for assessing and trying on the products.

We always agree separately whether the products should be returned after testing or can be kept by your company.

Our showroom is at Käenkuja 3 A, 00500 Helsinki. By appointment, you can explore styles, materials, fit and branding options.

A visit to your office may also be possible. Contact us to arrange a suitable time and approach.

Changes are easiest before the order and proof have been approved.

Once production has started, changes are usually no longer possible or may involve additional costs and delays. Please check all details carefully before approval.

The customer approves the products, colours, quantities, size breakdown, branding methods, branding sizes and positions, and delivery and billing details.

Approving the proof confirms the design. A digital proof does not replace checking the fit and material of a physical product.

The usual lead time is around three weeks from the approved proof. We recommend allowing approximately 3–4 weeks for the overall process.

Availability, order quantity, branding method and any special requirements affect the schedule. Fully customised products usually take longer.

For an event, we recommend starting the project about 4–6 weeks in advance.

Your quote will always include a delivery estimate for your project.

The lead time starts when all the necessary order details, artwork and approvals are in place.

A quote request, sample request or preliminary product selection does not yet start the production lead time.

Often, yes. In the fastest cases, branded clothing can be delivered in around 4–7 working days, provided suitable products are in stock and artwork and approvals are completed quickly.

Express delivery carries an additional charge. Please tell us immediately if you have a firm event date or deadline.

Yes. You can ask your contact person about the status of your order throughout the project.

You will receive tracking details once the order has been handed over for delivery. The carrier’s estimated transit time starts when the shipment is handed to the carrier.

Yes. By arrangement, you can collect your order from our showroom at Käenkuja 3 A, 00500 Helsinki.

Orders can also be delivered to your company’s office or another agreed address. If you need several shipments or delivery to multiple addresses, delivery charges are confirmed separately.

Yes. Our branding is made for use and, with the right care, withstands washing and regular wear well.

Always follow the product’s own care instructions. Wash garments inside out and do not iron directly over a print.

We can provide more detailed care instructions for your chosen product and branding method.

We favour quality products designed to last. Our range includes many options made from organic cotton and recycled materials.

Stanley/Stella is one of our key clothing partners. Branding for many garments is carried out in Finland.

We help you compare materials, manufacturing and certifications. Ultimately, the most sustainable branded product is one the recipient actually wants to use.

We can provide product-specific information about materials, country of manufacture, certifications and the supply chain, for example.

Sustainability features vary between products, so these details should be checked for each product.

Contact us as soon as possible and include photos of the product and your order details.

We will review the situation and agree on an appropriate repair, credit or replacement delivery.

Yes. We can help plan the products, pricing, ordering model and production for your company’s or community’s merchandise range.

The right approach depends on the products, expected sales volumes and whether you want to produce items for stock or based on pre-orders.

Yes. Your first drop can use a pre-order model.

Customers can order from the online store until an agreed date. The orders are then combined into a single production batch, manufactured and delivered to customers.

This means you do not need to buy a large quantity of stock in advance for your first drop.

For larger projects, we can also explore storing products, packing orders and shipping them directly to recipients.

The availability and cost of a full logistics service are always assessed for each project, based on the order volume, products and delivery model.